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PRIVACY POLICY

Effective Date: July 16, 2026
Last Updated: July 16, 2026

Mendez Painters Inc. (“Mendez Painters,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you:

  • Visit our website at www.mendezpainters.com;

  • Complete a contact or estimate-request form;

  • Call, email, text, or otherwise communicate with us;

  • Request an inspection, consultation, estimate, financing information, or service;

  • Hire us to perform painting, renovation, repair, or property-improvement services; or

  • Interact with our advertisements, social-media pages, reviews, or other online content.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with Mendez Painters.

A. Information You Provide Directly

We may collect information that you voluntarily provide, including:

  • First and last name;

  • Email address;

  • Telephone number;

  • Home, business, project, or property address;

  • City, state, and ZIP code;

  • Preferred contact method;

  • Information included in messages or estimate requests;

  • Type of service requested;

  • Details regarding your home, business, or property;

  • Preferred appointment or project dates;

  • Photos, videos, measurements, drawings, or documents related to a project;

  • Color, product, material, or design preferences;

  • Estimate, proposal, contract, invoice, warranty, and payment information;

  • Records of emails, telephone calls, text messages, and other communications;

  • Feedback, reviews, testimonials, or survey responses; and

  • Any other information you choose to provide.

Please do not submit Social Security numbers, government identification numbers, medical information, account passwords, or other highly sensitive information through our general website contact forms.

B. Project and Customer Information

When you request or purchase our services, we may collect additional information necessary to evaluate, schedule, and complete your project, including:

  • Property-access instructions;

  • Information about property owners, tenants, managers, or authorized representatives;

  • Surface conditions, repairs, materials, and project requirements;

  • Before-and-after photographs;

  • Project schedules and work-site notes;

  • Change orders and customer approvals;

  • Insurance, warranty, permit, or contractor-related documentation;

  • Payment status and transaction records; and

  • Records concerning customer-service requests, complaints, or warranty claims.

C. Information Collected Automatically

When you use our website, we and our website-service providers may automatically collect certain technical and usage information, including:

  • Internet Protocol address;

  • Browser type and version;

  • Device type and operating system;

  • General geographic location derived from an IP address;

  • Referring website or advertisement;

  • Pages viewed;

  • Links or buttons clicked;

  • Dates and times of visits;

  • Time spent on particular pages;

  • Website navigation and interaction data;

  • Cookie identifiers and similar online identifiers; and

  • Information about website errors, performance, and security.

This information may be collected through cookies, pixels, tags, server logs, analytics tools, and similar technologies.

D. Information From Other Sources

We may receive information about you from:

  • Advertising and marketing platforms;

  • Social-media platforms;

  • Search engines and business directories;

  • Lead-generation or referral partners;

  • Financing or payment providers;

  • Property managers, contractors, designers, or other project participants;

  • Publicly available sources; and

  • People who refer you to our company.

When another person provides your information to us, we expect that person to have permission to do so.

2. How We Use Personal Information

We may use personal information to:

  • Respond to questions and messages;

  • Contact you about an estimate or service request;

  • Schedule inspections, consultations, estimates, or projects;

  • Evaluate the scope and requirements of a project;

  • Prepare and deliver estimates, proposals, agreements, and invoices;

  • Provide painting, carpentry, repair, roofing, tiling, power-washing, renovation, and related services;

  • Communicate project updates, scheduling changes, and service information;

  • Process payments and maintain transaction records;

  • Provide warranty, maintenance, and customer-support services;

  • Respond to complaints, disputes, or legal claims;

  • Coordinate with employees, subcontractors, suppliers, designers, and other project participants;

  • Provide information about financing when requested;

  • Personalize and improve the website and customer experience;

  • Measure website traffic and advertising performance;

  • Maintain the security and proper operation of our website;

  • Detect and prevent fraud, misuse, unauthorized activity, and security incidents;

  • Maintain internal business, accounting, tax, insurance, and compliance records;

  • Send marketing communications when permitted by law;

  • Request reviews, testimonials, or feedback;

  • Protect our rights, property, employees, customers, and business; and

  • Comply with legal, regulatory, contractual, and insurance requirements.

We may also use information for another purpose that is disclosed when the information is collected or with your permission.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate properly, remember preferences, understand how visitors use the website, measure advertising results, and improve our services.

Cookies may include:

Essential Cookies

These cookies are necessary for website security, navigation, form submissions, and basic functionality.

Analytics Cookies

These cookies help us understand information such as how many people visit the website, which pages they visit, and how they interact with the website.

Functional Cookies

These cookies may remember preferences or provide enhanced website features.

Advertising Cookies

We or our advertising partners may use cookies or pixels to measure advertising campaigns, understand whether an advertisement resulted in a website visit or estimate request, and show relevant advertisements.

You may be able to control cookies through your browser settings or through a cookie-preference tool made available on our website. Blocking certain cookies may affect website functionality.

Our website may not respond to traditional “Do Not Track” browser signals because there is no uniform industry standard for these signals. Where applicable law requires us to recognize a valid opt-out preference signal, we will process the signal as required by law.

4. How We Disclose Information

We may disclose personal information to the following categories of recipients when reasonably necessary.

A. Website and Technology Providers

We may disclose information to companies that provide:

  • Website hosting;

  • Website design and maintenance;

  • Online forms;

  • Email hosting;

  • Cloud storage;

  • Analytics;

  • Cybersecurity;

  • Customer-management systems;

  • Scheduling tools;

  • Telephone or text-messaging services; and

  • Other technology services.

B. Employees and Project Partners

Information may be provided to our employees, estimators, project managers, subcontractors, suppliers, designers, consultants, and other service professionals who need the information to evaluate, schedule, manage, or complete your project.

C. Payment and Financing Providers

If you make a payment or request financing, your information may be provided to payment processors, banks, financing companies, or other financial-service providers.

These providers may collect financial information directly from you under their own privacy policies. Mendez Painters may receive limited information such as payment confirmation, transaction amount, application status, or financing approval status.

D. Advertising and Analytics Providers

We may provide technical and usage information to analytics, marketing, and advertising providers to measure website activity, manage advertising campaigns, and understand how customers find our business.

E. Professional Advisors

We may disclose information to attorneys, accountants, insurance providers, auditors, consultants, and other professional advisors.

F. Legal and Safety Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with a law, regulation, subpoena, court order, or legal process;

  • Respond to a government or law-enforcement request;

  • Enforce an agreement;

  • Investigate fraud, misuse, or unlawful conduct;

  • Protect the safety of our employees, customers, contractors, or the public;

  • Protect our legal rights or property; or

  • Establish, exercise, or defend a legal claim.

G. Business Transactions

If Mendez Painters is involved in a merger, acquisition, sale, financing, reorganization, bankruptcy, or transfer of some or all business assets, personal information may be disclosed or transferred as part of that transaction.

H. With Your Direction or Consent

We may disclose information to another person or company when you ask us to do so or provide your consent.

5. Sale and Sharing of Personal Information

Mendez Painters does not sell personal information to third parties in exchange for money.

Certain advertising or analytics activities involving cookies and similar technologies may be considered “selling,” “sharing,” or targeted advertising under some state privacy laws, even when no money is exchanged.

Where applicable, you may request to opt out of these activities by using available cookie settings, enabling a legally recognized browser-based opt-out signal, or contacting us using the information at the end of this Privacy Policy.

We do not knowingly sell or share the personal information of children under 16.

6. Email, Telephone, and Text Communications

When you provide your contact information, we may contact you to respond to your inquiry, schedule an estimate, discuss your project, provide service updates, send invoices, or address customer-service matters.

We may also send promotional emails or messages when permitted by law. You may unsubscribe from promotional emails by following the unsubscribe instructions included in the message or by contacting us.

If you separately agree to receive text messages:

  • Message frequency may vary;

  • Message and data rates may apply;

  • Consent to marketing messages is not a condition of purchasing services;

  • You may reply STOP to unsubscribe; and

  • You may reply HELP for assistance.

We do not disclose mobile telephone numbers or text-message opt-in information to unaffiliated third parties for their own marketing purposes. We may provide this information to vendors that help us deliver the messages or operate our communications systems.

Opting out of marketing messages will not prevent us from sending non-promotional communications related to an existing estimate, appointment, contract, payment, project, warranty, or legal notice.

7. Project Photographs, Reviews, and Testimonials

We may photograph or record project areas for estimating, documentation, quality-control, warranty, insurance, training, or project-management purposes.

We may request permission to use before-and-after photographs, videos, reviews, or testimonials for our website, portfolio, social-media pages, advertisements, or other promotional materials.

When appropriate, we will seek authorization before publicly using content that clearly identifies you, your address, your family, or private areas of your property.

You may contact us if you have questions or concerns regarding previously published project content. Removal requests will be reviewed based on applicable agreements, legal obligations, and our legitimate business records.

8. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including:

  • Social-media platforms;

  • Review websites;

  • Paint or color-selection tools;

  • Suppliers and manufacturers;

  • Financing providers;

  • Payment services; and

  • Other external websites.

Mendez Painters does not control the privacy, security, or content practices of these third parties. When you leave our website or provide information directly to another company, that company’s privacy policy applies.

We encourage you to review the privacy policy of every third-party website or service you use.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Respond to inquiries;

  • Prepare and manage estimates;

  • Provide and document services;

  • Maintain warranty and project records;

  • Meet accounting, tax, insurance, and contractual requirements;

  • Resolve disputes;

  • Prevent fraud;

  • Enforce agreements; and

  • Comply with legal obligations.

The retention period may depend on the type of information, the nature of the project, our relationship with you, and applicable legal requirements.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.

10. Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, disclosure, loss, or destruction.

However, no website, email system, storage system, or internet transmission can be guaranteed to be completely secure. You should use caution when sending information online and should not send highly sensitive information through an unsecured contact form or regular email.

If we become aware of a data-security incident involving personal information, we will investigate and provide legally required notices when applicable.

11. Children’s Privacy

Our website and services are intended for property owners, business owners, property managers, and other adults seeking painting or home-improvement services. They are not directed to children under 13.

We do not knowingly collect personal information online from children under 13. If we learn that a child under 13 submitted personal information without appropriate parental authorization, we will take reasonable steps to delete the information.

A parent or guardian who believes a child has provided information to us may contact us using the information below.

12. Your Privacy Rights

Depending on where you live and subject to applicable legal exceptions, you may have the right to:

  • Request confirmation of whether we process your personal information;

  • Request access to personal information we maintain about you;

  • Request correction of inaccurate information;

  • Request deletion of certain personal information;

  • Request a portable copy of certain information;

  • Opt out of the sale or sharing of personal information;

  • Opt out of targeted advertising;

  • Limit certain uses of sensitive personal information;

  • Withdraw consent when processing is based on consent;

  • Appeal a decision concerning a privacy request; and

  • Receive equal service without unlawful discrimination for exercising a privacy right.

These rights are not absolute. We may retain or continue using certain information when permitted or required for purposes such as completing a service, maintaining business records, complying with legal obligations, preventing fraud, resolving disputes, or protecting legal rights.

Submitting a Request

To submit a privacy request, contact us at:

Email: mendezpaintersinc@gmail.com
Phone: (781) 309-2565
Mail: Mendez Painters Inc., 5 MacKenzie Lane, Wakefield, Massachusetts 01880

Please include:

  • Your full name;

  • Your email address or telephone number;

  • Your relationship with Mendez Painters;

  • The right you wish to exercise; and

  • Enough information for us to identify the relevant records.

We may need to verify your identity before completing a request. We will use verification information only to process and protect the request.

Where permitted by law, an authorized agent may submit a request on your behalf. We may require proof of the agent’s authorization and may contact you directly to verify the request.

13. Additional Notice for Residents of Certain U.S. States

Depending on applicable state law and whether Mendez Painters meets the law’s coverage requirements, residents of certain states may have additional privacy rights.

During the preceding 12 months, we may have collected the following categories of personal information:

  • Identifiers and contact information;

  • Customer and commercial information;

  • Internet and website-activity information;

  • General location information;

  • Audio, electronic, photographic, or similar information;

  • Professional or property-management information;

  • Financial and transaction information; and

  • Inferences based on service interests or website activity.

We collect these categories from customers, website visitors, project participants, service providers, referrals, advertising platforms, and publicly available sources.

We use and disclose these categories for the business and commercial purposes described in this Privacy Policy.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about an individual.

We will not discriminate against you for exercising a privacy right. However, exercising certain rights may affect our ability to provide a service when the information is necessary to complete the requested work.

14. International Visitors

Mendez Painters is located in Massachusetts and primarily provides services within Massachusetts.

If you access our website from outside the United States, your information may be processed and stored in the United States or another country where our service providers operate. Privacy laws in those locations may differ from the laws in your country.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Our website;

  • Our services;

  • Our information practices;

  • The technologies we use;

  • Our service providers; or

  • Applicable laws and regulations.

When we update the policy, we will change the “Last Updated” date at the top of this page. Material changes may also be communicated through the website or by another appropriate method.

Your continued use of the website after an updated policy becomes effective means that the updated policy will apply to future interactions and information collection.

16. Contact Us

For questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of personal information, contact:

Mendez Painters Inc.
5 MacKenzie Lane
Wakefield, Massachusetts 01880

Phone: (781) 309-2565
Email: mendezpaintersinc@gmail.com
Website: www.mendezpainters.com

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